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Returns Processing Time

Our Returns Processing Teams are going at full throttle to process items returned by customers, but returns processing times can be as long as 3 to 5 business days after we receive the product.

Thank you for your patience.  

Please do not abuse this policy by ordering multiple (more than 2) of the same or similar item with the intention of returning the majority of your order. Please contact Customer Service if you are unsure of sizing or application for any items prior to placing your order and we will be happy to help you narrow it down! If this policy is abused, we can charge a returning fee, restocking fee, or refuse service.

No Hassle Returns or Exchanges
You can return any DOBEST purchase within 30 days for an exchange or refund. In order to qualify you must have the item’s receipt and the product must be in new, unused/uninstalled condition. All original packaging and tags must be intact and included. Returns with ordinary wear and tear or damage caused by improper use or accidents will not be accepted.

Returns will be refunded to the original form of payment once the items have been received and inspected. If we are unable to refund to the original payment method, your refund will be made in the form of store credit. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.

Returns Process
You can request a return authorization number (DL#) by contacting us through our customer service page. Be sure to have you order number available and once approved, follow these instructions:

Once you receive your Return Authorization email, please print the included form and label if provided including it with each shipment back to DOBEST. You have 30 days from the day the DL is issued to return your merchandise so please be sure to print and ship at your earliest convenience. Please do not tape anything to the original product packaging! We need to get all products (and their packaging!) back in new condition. Place all merchandise in a shipping box; you may use the original shipping container. However, please DO NOT use the manufacturer’s product box as the shipping container. It will arrive damaged and the package will be rejected by our returns department.

Be sure to retain your return tracking information. DOBSET is not responsible for packages lost during return shipment. You will receive a confirmation email from DOBEST when your return is processed which will include the full details of refund credited.

In-Store Returns
Online purchases can be returned or exchanged in-store for most items if you have the item’s receipt and the product is in new, unused/uninstalled condition. All original packaging and tags must be intact and included. Returns with ordinary wear and tear or damage caused by improper use or accidents will not be accepted.

Please note all refunds and credits will be processed by our online customer support team. If you have any additional questions regarding in-store returns please contact a team member through our customer service page.

Defective Items
In situations involving the receipt of defective, incorrectly shipped, or damaged items give us a call and we will pick up the tab. Please Do Not Send Items C.O.D.

Any electronic which has been removed from packaging or manufacturer seal broken is non-returnable.

Any part which has been installed or shows signs of attempting to be installed on a vehicle is non-returnable.

Any Tool that has been opened or seal broken is non-returnable.

Open box items for which the packaging has been destroyed are not returnable.